FAQ

You are looking for an apartment:

1. How to contact us
2. Deposit
3. Agency fees
4. Rent
5. Security deposit
6. Signing the lease agreement
7. Insurance
8. Arriving at the property and collecting the keys
9. Vacating the property
10. Extending your stay
11. Early departure
12. Repairs to the property
13. Rent assistance


1. How to contact us

A team of furnished accommodation specialists is at your disposal to answer all of your questions in 10 languages.

Our consultants can be reached on +33 1 70 39 11 11 from Monday to Friday, between 9 am and 7 pm, and on Saturdays from 9 am to 5 pm.
You can also contact us by the online request form.

Our consultants are also present in our agencies:
  • 21 rue Saint-Marc, Paris 2
  • 6 rue Le Goff, Paris 5

We take appointments to guarantee you the best possible service.


2. Deposit

The deposit is an amount paid to the apartment retal's owner no more than eight days after all parties have signed the rental agreement. It is deducted from the first rent.

The amount of deposit:
  • Deposit unnecessary for rentals less than 3 weeks unless specifically stated in contract
  • 30% of the total rent for a stay from 3 weeks to 3 months
  • 1 month’s rent for a stay of 3 months or more

In the event of a cancellation, the deposit will not be refunded. 


3. Agency fees

We calculate our agency fees based on the length of your stay. They are included in weekly rental prices, but not in monthly rental prices. Check the details

The agency fees must be paid to Lodgis as soon as the rental agreement has been signed by both the tenant and the owner. Payment can be made easily through our secure online payment facility.

We accept the following payment methods:
  • Bank card (CB, Visa and Mastercard)
  • American Express
  • Bank transfer (the sender is responsible for any associated bank charges)


4. Rent

At the very latest, the rent must be paid at the time you arrive at the property.
For weekly or nightly rentals, the rental rates displayed on our website include the agency fees, all utilities (water, electricity, heating), and linen (sheets, towels).
For monthly rentals, the rental rates displayed on our website include service charges.The tenants pay for their own water and energy (gas, electricity, etc.) consumption. The type of heating is indicated in the property description on our website.
Tenants must pay for any phone calls or services not included in the phone and internet package.


5. Security deposit

At the very latest, the security deposit must be paid when you arrive at the property.
If at the end of your stay no damage is detected, the owner will refund you the security deposit within eight days. Otherwise, the cost of the damages will be deducted from the security deposit and the remaining amount will be reimbursed to you within 60 days of your departure.

For weekly rentals, the security deposit is usually returned on the day of departure.

Amount of the security deposit:
  • For any rental period of less than 21 days, it will have a flat rate (indicated in the contract)
  • For any rental period between 21 days and 2 months, it equals to half month rent
  • For any rental period from 2 months onwards, it equals to one month rent


6. Signing the lease agreement

You just need internet access to sign your lease agreement electronically!
To help you with this process, a translated version of the lease agreement will be provided to you at the time you sign the lease agreement.

Why do I need to sign a lease agreement?
The lease agreement is an important document because it lays down the conditions related to your rental, the start and end dates of your stay, the price, and the times of your arrival and departure. It explains your rights and obligations and those of the owner.It is essential to sign a lease agreement to avoid any misunderstandings, so that you can enjoy your stay without any worries.


7. Insurance

It is compulsory for all tenants to take out comprehensive holiday home insurance. You will have to show the insurance certificate to the owner on the day you arrive.
During the application process , we will precise you the contact details of the insurers.
You will be able to apply for the insurance through our partners, as soon as your letting will be confirmed.
You are completely free to choose your own insurer.


8. Arriving at the property and collecting the keys

The keys to the property will be given to you when you arrive at the property, at the meeting time arranged with the owner or the owner's agent. This is usually between 4 pm and 8 pm.We recommend you to inform the owner of your estimated time of arrival as soon as possible.Please note that, for an additional fee, some owners accept late arrivals or arrivals on Sundays or bank holidays. Check for this in the detailed property description on our website or ask your Lodgis consultant.

Upon arrival at the rental property:
  • You must give your insurance certificate to the owner
  • You will perform an inspection of the property with the owner, and sign the report and an inventory
  • The owner will hand over the keys and provide any useful information about the accommodation


9. Vacating the property

On the day of departure, the owner or the owner’s agent will arrive at a mutually agreed time, generally between 8 am and noon.
In all cases, we recommend you to informed the owner of your estimated time of departure as soon as possible.
Please note that, for an additional fee, some owners accept late departures or departures on Sundays or bank holidays. Check for this in the detailed property description on our website or ask your Lodgis consultant.

Before vacating the property, you must perform an inspection with the owner and sign the inspection report and inventory.
Unless agreed otherwise, you must clean the property before leaving and all linen must be washed and ironed. If a cleaner needs to be called in, you will be billed €25 per hour inc. tax.
For weekly rentals, the linen does not generally need to be washed and ironed.


10. Extending your stay

You may extend your stay if the property is available and the owner agrees.An amendment to the rental agreement will be issued to take into account the extension.
Depending on how long you extend your stay for, you may be asked to provide a new security deposit.


11. Early departure


If your rental agreement makes provisions for early departure: you must provide the amount of notice wich was indicated in the agreement.
If your rental agreement does not make provisions for early departure: you must honour the full term of the contract unless expressly agreed with the owner.


12. Repairs to the property

If repairs to the property are necessary, or in the event of an equipment failure or malfunction, you must inform the owner before calling in a tradesperson or repairman.


13. Rent assistance

The accommodation presented on our website is not subsidised by the government (HLM or other council housing) and therefore it is not eligible for any type of rent assistance. If you live in France and would like more information, please contact your local CAF office.