Comentarios dos nossos clientes locatarios

Nous attendons les appels de loyer avec références virement régulièrement. Les virements de mes colocataires ne sont souvent pas pris en compte. Relation en règle générale pénible et laborieuse avec Lodgis. Les agents font vraisemblablement face à un manque de moyen et d'effectif et j'espère que, après avoir signé ce deuxième contrat, notre relation rentrera dans l'ordre et la logique.

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Amabilité des agents au téléphone à revoir.

The communication was really bad.

BIEN

Bien que dans une période compliquée, le service d'un conseiller à un autre varie beaucoup. Poser des questions restées la moitié du temps ignorées et sans réponse malgré relance n'est pas ce à quoi Lodgis m'avait habitué à ma précédente location. Merci tout de même à Mme Brandao-Brault qui a repris mon dossier avec une relative efficacité et proposé une sélection d'appartement, au contraire de prédécesseurs m'ayant laissé chercher seule.

El proceso fue lento y estresante. Estuve 1 mes 1/2 para poder arrendar un studio. Perdí varias opciones porque las respuestas tardaban en llegar y al final tuve que arrendar lo que quedaba. Aún así lo recomendaría, porque en comparación con otras páginas, los apartamentos y studios tienen un buen precio.

Was not really clear what total rent will be is and whether we could extend. Sent various emails, got no respons, Was quite Ambiguous and could be better. Contract is only in French.

it was okay

Erreur dans le contrat Le "Geste" accordé est peu significatif Pourtant très bonne réactivité, et très bonne relation

Difficile à joindre

Problème dans le bail au niveau des provisions, mauvaise compréhension de l’agence par rapport aux souhaits de la propriétaire.

Slightly disappointed that despite paying huge agency fees, we are not able to move into the apartment on the day we requested as it is a weekend. We are moving from England and paying huge fees so would expect a better service than is provided-we have had to change our holiday dates to fit in with the agency.

It was very difficult to communicate with the agency and receive information or answers to questions. The process of renting was harder than any other company I have used before.

Very average interaction. In particular, poor instruction and very bad online payment platform. It is like something from the 1990s. I would really expect you to have a much better online payment and account following platform.

Bit slow in the responses. Took over a week

The good thing is that the Agency speaks English and helps expats. However, they are a little diffcult to reach. Also they caused a lot of confusion apparently because of some miscommunication with the owner.

Very efficient but would prefer faster response times

Impossible à joindre par téléphone.

La caution, qu’on la verse a Lodgis reversé au bailleur devrai être rendu au locataire par Lodgis et garantir au locataire sa restitution. Le locataire paie à l’avance dans mon cas je paie mes deux mois de location exigés d’avance par Lodgis, mais lodgis ne me garantie rien...

Quite rude and a little difficult to get in touch with. Not a reassuring team.

Efficiency and speed of replying leaves much to be desired.

service is slow

Occasionally there would be apartments advertised that i was told were unavailable yet they would still be advertised a month later. Contact with my agent was often at time very difficult, as questions would remain unanswered.

No estoy satisfecho con el servicio de su agencia.

I would like to start from the fact that me and my flatmates are happy to finally sign the contract and secure a nice place in Paris. However, we have the need to express our complaints on how Lodgis carried out the lease process. Setting aside the length of the whole process (almost 4 weeks), which may be due to contingencies outside the domain of Lodgis, two are the episodes that annoyed us the most: 1. We have been communicated different – and higher – electricity tariffs as well as provisional cleaning fee only at the signing of the final contract, though we have received in the past (both via e-mail and, above all, via a draft contract) diverse amounts. Needless to say that this is not professional, at all. 2. Despite clear to Lodgis from the very beginning our need to commence the lease the first of June (Saturday) – we organized ourselves accordingly, especially with respect to the sale of trains tickets – we have been communicated very late in the process that the lease could only start on a weekday. This is because the management agency Lodgis entrusts for key delivering couldn’t do that on Saturday. As for point 1 above, again an issue over which we couldn’t have any control / we didn’t commit any mistakes, but nonetheless we would have been forced to pay the price for. Please note that Lodgis advises on his website about days in which delivery is not possible, but actually such day is only Sunday

I lack transparency in your way of presenting the actual rent for apartments. What you call "rent" is far below the actual rental cost. On top of the "rent" 4-6 other fees are added. This means that you advertise your apartments under false pretences. Instead you should show the actual rent, i.e. "rent" should refer to what the rent cost actually is. When I rented my apartment I explicity asked Klara Lebdeva if she had mentioned all costs and fees. She said yes, but when I got the contract is became obvious that there was yet another hidden fee. It is disappointing that there is little honesty on the part of Lodgis - but I guess that's the French way. However, I won't give you the lowest grading because your webpage is nice and you have a good selection of apartments. But to me honesty and transparency is the most important thing.

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The communication sometimes was not efficient. Sometimes I could not get a reply in days, and when I called the agency, I was told that I could speak only with my agent. But sometimes the agent was not present, or didn't reply and for that reason I lost 2 apartments ( I confirmed but the agent took to long to confirm back, and the apartment was given to someone else). Also, I wanted to come to the agency and speak directly with the agent so that everything could be done in person. I was told it was useless because everything could be done remotely but as I said the communication was not effieicnt. Also, I asked to see/have information about several apartments but I got to see only 2. On the positive side, the agent has been always polite and nice when she was talking to me.

Le partage d'informations n'est pas vraiment proactif. On trouve tout ce qu'on veut, mais il faut chercher.

Communication is very difficult. The agency never replies on the phone. Communication only through mail.

When looking at apartments to rent - they are fine. Once you have signed a lease - they are not so good.

Very slow, very tedious process and unable to get what we wanted.

Rather difficult to contact -- phone line always busy. Staff are however nice and helpful.

物件が決まるまでの対応が遅い。

Disponibilité personnelle de la personne en charge de mon dossier mais: - peu de flexibilité dans les procédures (ex.: 3 visites seulement concédées), - peu de clarté en amont sur différents sujets (ex.: nombre de visités, dépôt de garantie, modalités de règlement ...)

Everything goes very slowly

Luck of response. Never understood our request. We never saw her face.

Personnel gentil mais mal organisé

Take too long to reply to e-mails, and never pick up the phone and/or the numbers don't match

Very unorganized and difficult to get in touch with.

pas eu de suivi aprés notre arrivée.et beaucoup de relances également

The owner took 3 weeks to refund the security deposit and the broker of the agency was not helpful on this issue.

-Assez lents dans les réponses aux emails, j’ai souvent dû re-solliciter pour avoir une réponse -Réponses parfois incomplètes -Peu de clarté dans la disponibilité des appartements (ils étaient disponibles puis en fait ils ne l’étaient pas), aussi bien dans les annonces du site que pendant la négociation

We had an issue with the entrance of the appartment. The agency did not help to solve it.

Slow most of the time, also sometimes just ignoring requests by email to replace broken things that were broken by the previous occupant. Often leave off additional prices that need to be paid until you are trapped into a contract- should be more explicit about renting prices including bills and a very large deposit.

Es waren zu viele EMails nötig um ein Zimmer zu buchen. Dazu kommt, dass es Missverständnisse gab welche weiteren Aufwand bedeutet haben. Als dann alles geregelt war, wurde ich sehr nett empfangen aber bis dahin war es viel Arbeit.

Please check again your English spelling before you send out your e-mail.

The frequency of emails we got was once a day and we really did not like our agent's attitude. Im sure this is a good company but I would not like to work with that certain agent again

Very bad communication. Agency fees are outrageous. Would not use you again.

(i) Suite à un oubli de la personne en charge de notre dossier (+ manque de communication entre l'agence et le propriétaire), nous avons dû emménager 4 jours plus tard que prévu. (ii) Nous avons cependant payé les 4 jours pour le premier mois (cette somme doit être déduite du loyer du mois suivant, mais nous aurions préféré qu'elle le soit dès le premier mois). (iii) La communication par mail a été assez compliquée : il était difficile d'obtenir des réponses à l'ensemble de nos questions. De plus, nous sommes deux colocataires : il aurait été appréciable de nous envoyer tous les mails à toutes les deux systématiquement. En outre, nous avons reçu à plusieurs reprises des mails contradictoires (nous demandant de payer des sommes déjà payées, ou des sommes ne correspondant pas à ce que nous devions payer). (iv) Une semaine après avoir emménagé, nous n'avions toujours pas reçu l'avenant de notre bail. (v) Finalement, les frais d'agence nous ont paru excessivement élevés par rapport aux prestations assez réduites qui ont été fournies (rédaction du bail + constitution du dossier).