Our Tenant clients' Reviews

The opinion our clients hold of our service is key. It allows us to constantly better the service we provide. All feedback is taken from our clients directly via a questionnaire

Tenants

8550 reviews

4.7/5
5 Stars
4 Stars
3 Stars
234
2 Stars
41
1 Stars
18
Mediocre
1/5

Manuela FALLETTA makes the signing process smooth every year. She is an asset to the company and she is a very important person in my transition to living and finding a home in Paris. Thanks very much Manuela Nita

Mediocre
1/5

Very hard to get hold of the dedicated agent, in my case Cecilia. Constantly sending emails and getting 2 day delayed responses, hard to get through on the phone line and when I eventually do and leave a message for a call back I never get one. Lodgis does have a good selection of apartment which is why I stuck with them and certainly not for the care and customer service

Mediocre
1/5

C'est ma deuxième location avec Lodgis. Cette seconde relation client s'est révélée être quasi catastrophique, en tous cas pleine d'incertitude, d'incompréhension, et donc particulièrement stressante.

Mediocre
1/5

Poor comunication

Mediocre
1/5

It took two weeks for a reply to my problems and I do not even know if they will be fixed during my tenancy in the apartment.

Mediocre
1/5

It took a day between each email just to hear a response even if I respond right after an email was sent to me.

Mediocre
1/5

You need to employ people that have a better command of English. I'm still trying to understand what you do for 730 Euros. Would I recommend the apartment? Yes, for 4 people and a warning about the lack of storage(see above) Yes, please publish my Name and comments on your website.

Mediocre
1/5

Service not oriented to customer

Mediocre
1/5

Not available on the phone Completely lack of competence to communicate She didn't read my emails and she didn't inform me of all the papers required to proceed with the rent. She didn't reply in a timely manner

Mediocre
1/5

Le sens de l'écoute du client et du service est perfectible Un manque de réactivité dans la prise en compte des problèmes dans l'appartement (relance 10 jours après le premier signalement) Pas de fiabilité dans le traitement des problèmes relevés dans l'appartement (2 dates non respectées pour le remplacement du téléviseur,..)

Mediocre
1/5

The representative that contacted us helped us got the apartment in the end, but the communication was not excellent. I would ask 10 questions, and they would respond just one; which was very frustrating.

Mediocre
1/5

Be more professional.

Mediocre
1/5

物件の説明をちゃんとするべき。仲介料ぼったくり

Mediocre
1/5

Très mal géré. Je n'ai jamais eu des réponses sûres, et le délai était trop long.

Mediocre
1/5

Very Bad

Mediocre
1/5

Terrible service

Mediocre
1/5

Joel Peixoto has never called to go over the contract or ANY detail, he just sent us papers to fill, contact to sign and a link to pay.

Mediocre
1/5

perfect!


Reviews are gathered from genuine Lodgis clients (tenants, landlords). If you would like to change or access your review, contact us via the online form.

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Personalised
advice and support

54,7

clients satisfied
with our service